Thanks for shopping at cikkiah.com. If you are not entirely satisfied with your purchase, we are here to help.
BASIC RETURN & REFUND POLICY
In the case that our products fail to meet our commitment to quality, a partial refund may be offered at our discretion. We will try to resolve all requests for refund within 7 business days of receiving the request. Any request for a refund must be made upon receiving the products.
Upon requesting a refund, you are required to send the product in the same condition that you received it. Your item must be in the original packaging and with the receipt or proof of purchase from the bakeshop or our website.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you of the status of your refund after inspecting the item.
If your returned product is approved, we will initiate a refund for you. All refunds will be issued as store credits, which can be used for the next purchase. Refunds to credit cards or cash are not available.
The maximum refund offered is the value of the product, minus the handling costs. Further compensation is not available. We ask for patience with factors that may be beyond our control (e.g. traffic conditions etc.) as we cannot be held liable for any such delays.
Damaged item during shipment
The customer is responsible to check that they receive the products in good condition upon delivery. If the product is found damaged upon receiving, the customer should immediately inform us by contacting us at 011-12129101 or our support team at estore@cikkiah.com.
We will provide a refund in the form of STORE CREDIT as soon as possible after inspection and investigation.
CUSTOM ORDERS
Deposit
We require a 50% non-refundable deposit for all custom orders and this is due a minimum of one week prior to the date of the party or at the time of ordering.
Due to being a small shop, we can only take so many orders per weekend. If an order is canceled, any payment made on your order is non-refundable and non-transferable. All cancellations and changes are required 7 days prior to the date of pick up. If canceled at least 7 days prior to the pick-up date and time, we will be happy to transfer any payment made on that order to another order within 3 months from that date.
Refunds
Due to the tedious, handcrafted nature of our products, we are unable to provide refunds or exchanges for custom orders.
Once you or a designated party has picked up an order and signed for it, it is considered “accepted” – we will ask to make sure that everything is correct such as the design, spelling, etc. Refunds requested due to decorating style, writing, color shade, or general design will not be honored after signing for your cake. In some instances, you may bring the cake back in for design adjustments but this is an additional charge if the cake has been signed for.
All products are the responsibility of the customer once they leave our shop. We are not responsible for any damage occurring to the cake during transport, set-up, or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. We only give refunds in accordance with the refund policies stated below.
Cake flavor and texture are subjective. Full refunds requested due to flavor or texture after the cake has been accepted and picked up will not be honored. You may qualify for a percentage of a store credit if the product is brought back and the quality of the cake flavor or texture is determined to not meet our standards. Cakes must be brought back to us within a timely manner, preferably within 24 hours of pick up – please call or email us promptly to let us know of the issue. Quality determination is solely at the discretion of Cikkiah Cupcakes. Please understand that we cannot issue refunds for cakes that have already been completely eaten. *Store credits rates are based on how quickly the cake is returned, how much has been consumed, and what we determine the quality to be. Store credits of any kind will not be issued to customers who do not contact us within 12 hours.
Cancellation / Changes
Changes and cancellations to retail orders are accepted up until 7 days prior to the date of pick up. We are unable to make changes to orders after that time frame. No refunds will be provided for any payments made on the order no matter the amount – if canceled at least 7 days in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date.
We will provide no other refunds regardless the circumstances. You will be required to pay the full amount if the order is canceled with less notice.
All orders are subject to the policies listed above.